Shipping, exchange and return policy

Recommendations before ordering

We handcraft each of our garments on demand, exclusively for each of you who place your order. For this reason, before doing it through our website, carefully read the size guide published in each of our products and check that it matches the dimensions you need .

Making a size change would mean making a new garment again and keeping the old one. For this reason, we ask that if you have questions about both color and size, please send us an email to uep@mdemallorca.com or contact us through our phone or via WhatsApp at +34 649 53 40 83 and we will be happy to help you. help you decide before starting the production of your garment on demand.

The price that appears on each product does not include shipping costs.

 

shipping methods

We have two delivery methods available:
  • Through Post Office . Its cost in the Balearic Islands is €6.00 ​​and €8.50 in the Peninsula, Ceuta and Melilla (except the Canary Islands, contact us before placing your order). Once the package has left our workshop, we will send you an email with the tracking number so that you can document the status of your order. *From €60 of purchase free shipping costs (Balearic Islands, Peninsula, Ceuta and Melilla).
  • Free collection directly at our workshop : C/Julià Àlvarez, 16, mezzanine A, 07004 Palma, Mallorca. From Monday to Friday from 10 a.m. to 3 p.m., previously arrange the collection with us via WhatsApp at +34 649 53 40 83.
  • We are sorry that we do not have specified the rates for abroad, but if that is the case, we will be able to find a solution so that this is possible.

 

How do I know that I have correctly placed my order?

Once the order is placed, you will receive a confirmation of it in your email. Check that you have not received it in spam mail.

If for any reason you have any wrong information or there is a mistake in the order, you can contact us via email at uep@mdemallorca.com , call us or write to us via WhatsApp at +34 649 53 40 83 and we will try to solve it.

 

Can I cancel my order?

Any order has a term of 24 hours from its completion to be canceled . To request the cancellation of the same you have to send an email to uep@mdemallorca.com specifying the issue number. In any case, you can call us or write to us via WhatsApp at +34 649 53 40 83 to check if you still have time to cancel it.

 

Do you accept returns or exchanges?

  • If you have purchased our products in an external store, you must contact them for this procedure.
  • Returns: in the event that after 24 hours of the order you want to return it, you will be granted a voucher for the value of your purchase that you can exchange for any of our products for a maximum period of 12 months.
    We do not accept returns or exchanges of products that have been used, washed, without label and that are not in the same conditions in which the product was delivered.
  • Changes: If you have placed your order via the web, contact us via email at uep@mdemallorca.com , call us or write to us via WhatsApp at +34 649 53 40 83 to manage it.
    We will find the solution that best suits your request. We can make the change by shipping (in this case the shipping costs will be borne by the buyer), or in person at our workshop. For either of these two cases, our contact address is: C/Julià Àlvarez, 16, mezzanine A, 07004 Palma, Mallorca.

 

When will I recive my order?

Once your order is placed, it takes about 10 days to produce it . Think that production is individualized and on demand. You will receive your package between 4 and 5 business days once the mail arrives confirming that the shipment has already been made.

We are forced to indicate that there could be longer delays depending on external elements such as the lack of stock of both colors or sizes. We are not responsible nor can we take responsibility for possible adversities caused by external factors that may interrupt or delay the shipment of goods.

If you need your order to be available for a specific date , contact us and we will do everything possible so that you can have it on time.

 

Are your products original?

All our designs are original, produced, designed exclusively for M de Mallorca.

 

What printing techniques do you use?

All our t-shirts, sweatshirts and bags are produced by hand-made screen printing one by one. We use only water-based inks that are more environmentally friendly.

 

Garment washing and care

It is recommended to follow these following points for optimal conservation:
  • Wash in cold water (30º). Washing in hot water can cause the garment to fade, shrink, or even cause the print to lose quality.
  • Wash, dry and iron the garment inside out .
  • Do not use bleach or products that can alter, deteriorate or damage colors.
  • Do not use dryer . The dryer makes the cotton pieces and their colors last less or change.

 

Do you want to have our products in your store?

Contact by email at uep@mdemallorca.com or call +34 649 53 40 83 and we will contact you as soon as possible.


These conditions can be totally or partially modified at any time by M de Mallorca.